In the case of private clients, the service shall not be deemed arranged or reserved until the total amount has been paid in full.
In the case of corporate clients, payment may be made after the provision of the service, by means of an invoice, unless agreed otherwise.
Nevertheless, each case may be assessed individually by the service provider.
If it is necessary to travel by train, bus, plane, or any other means of transport to collect the vehicle, and said travel is delayed, cancelled, or missed for any reason beyond the service provider's control, any expenses arising from new tickets, changes, or alternative means shall be borne by the client.
In the event that the vehicle suffers a breakdown during transit, the vehicle's own roadside assistance service will be contacted to arrange for its recovery via a tow truck. The vehicle's insurance policy shall be responsible for covering, where applicable, the expenses for returning the driver to their home or agreed location. If such expenses are not covered by the vehicle's insurance, they shall be borne by the client.
All quotes are understood to exclude tolls, unless expressly stated otherwise. Should the use of tolls be necessary, the amount shall be paid by the client.
The cost of the fuel used during the transport of the vehicle shall always be borne by the client.
The service provider operates under the coverage of a General Liability Insurance policy underwritten by the company AXA Seguros (Reference N° 253514072) with a Public Liability coverage of up to €600,000.00 per claim. For the transported vehicle, it includes specific coverage for material damage under custody with a strict sub-limit of €100,000.00 per vehicle.
The client declares that the vehicle is in perfect, roadworthy condition, with valid documentation, mandatory insurance in force, and sufficient fuel. The provider is not liable for pre-existing mechanical issues or hidden defects.
In case of damage for which the provider is liable, an excess of €1,000.00 per claim is applied. This excess is borne entirely by the provider, ensuring no cost to the client. Compensation is limited to the vehicle's market value per GANVAM tables and the policy's sub-limits.
If the vehicle value exceeds the policy limits, the client must personally contract an extension of coverage for the surplus value at their own expense.
Liability is excluded for delays due to traffic, weather, strikes, or force majeure. Indirect losses or loss of profits are expressly excluded.
The provider is not responsible for the loss or damage of personal items left inside the vehicle. It is the client's responsibility to remove these before transport.
If the service is cancelled once the driver has commenced travel, all logistical expenses generated shall be invoiced in full to the client.
Any changes to the route, pickup/delivery points, or dates may result in a recalculation of the quoted price.
Contracting the service implies the full, express, and unreserved acceptance of all conditions herein.
Times are indicative and subject to variations due to traffic, weather, or client availability.
If no one is available to receive the vehicle at the agreed time, the client shall bear any costs for waiting time or additional travel.
Modified, low-clearance sports, or historic vehicles may require different conditions, coverages, and pricing.
The client is solely responsible for ensuring the vehicle carries all original documentation required by law to circulate legally.
Driving offences are the driver's responsibility. Fines related to the vehicle’s status (expired ITV, lack of insurance, mechanical deficiencies) are the client's sole responsibility.
The vehicle must be delivered in minimum conditions of habitability and hygiene to ensure safe driving.
Liability is strictly limited to the physical driving and transport of the vehicle from the agreed point A to point B.
The vehicle shall be used solely and exclusively to carry out the contracted transport.
Personal data will be processed in accordance with the current GDPR regulations.
No liability shall be accepted for damage arising from force majeure, natural disasters, or acts of terrorism.
A transport contract will be formalised containing all vehicle and driver details, signed digitally before commencing the service.
The primary activity and exclusive scope of this contract is the driven transport and relocation of the vehicle from point A to point B. The service provider does not operate taxi, VTC, or any other public or private passenger transport services. In cases where the client travels inside their own vehicle, they do so as "courtesy passengers." The provider's Professional Indemnity Insurance does not cover personal injury to occupants; any medical assistance is solely the responsibility of the vehicle's Compulsory Automobile Insurance (SOA).
The client must provide the vehicle's registration or VIN. Drive4me will perform verification of ownership status via the DGT. The detection of any legal irregularities (encumbrances, seizures, or reports) will result in the immediate cancellation of the service.
To ensure maximum legal certainty, the signing of transport authorisations and transfer documents may be required via a recognised Digital Certificate to authenticate the owner's consent.
Drive4me reserves the right to decline or suspend the service if the client refuses to provide the necessary technical documentation or if attempts to conceal data are detected, in order to protect the civil and criminal liability of our drivers.
Drive4me reserves the right to verify the client's identity before starting any service. A valid DNI or passport may be requested, ensuring that data processing complies strictly with the GDPR and that any copies are destroyed irreversibly upon completion of the verification process.
The client declares under their responsibility that the vehicle is not involved in any judicial process, custody dispute, contentious divorce, or any other legal dispute that limits its free disposal or ownership. Drive4me is exempt from any liability derived from the seizure or impoundment of the vehicle by authorities due to legal reasons unrelated to the service provided.
In cases where the client is not present for delivery, the provider will conduct a photographic record of the vehicle's condition at the destination, including GPS location and exact time. This record will be sent to the client immediately. Confirmation of delivery through this digital record shall be binding and considered sufficient proof of the proper completion of the service.
Drive4me reserves the right to require that the payment method matches the ownership of the vehicle or the contracting party. In the event of suspected irregularities regarding the origin of funds, Drive4me shall immediately cancel the service and withhold any refund until the facts have been clarified.